Returns Policy

Made to Order

All Vaultmade products are made to order, meaning each item is printed specifically for you when your order is placed. Because of this, we are unable to accept returns or exchanges for change of mind.

We ask that you carefully review your order — including any personalisation details, size selections, and colour choices — before completing your purchase.

Damaged or Defective Items

We take quality seriously. If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at contact@vaultmade.com.au with:

• Your order number
• A clear photo of the damage or defect
• A brief description of the issue

We will assess each case individually and, where a defect is confirmed, we will offer a replacement or store credit at our discretion.

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the carrier on your behalf.

Contact Us

For any questions about your order, please reach out to us at contact@vaultmade.com.au. We're a small Melbourne-based studio and we're always happy to help.