Shipping policy

Shipping Policy

Vaultmade is proudly based in Australia. All orders are carefully prepared and shipped from Melbourne, Victoria.

Processing Times

Most products are made or prepared to order. Please allow a few business days for your order to be processed before dispatch. During busy periods, processing times may be slightly longer.

Australian Shipping

Orders are shipped using Australia Post or another suitable delivery provider. Shipping costs and available delivery options are calculated at checkout.

Tracking details will be provided by email once your order has been dispatched.

Delivery Times

Delivery times are estimates only and may vary depending on your location, public holidays, peak periods and delays within the postal network.

Vaultmade is not responsible for delays caused by the shipping carrier once an order has been dispatched.

Incorrect Addresses

Please ensure your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us and we’ll do our best to help resolve the issue.

For any shipping questions, please contact Vaultmade through our website at vaultmade.com.au.